下面是小编整理的精选情景会话：我们不能退换人为损坏的商品，以供大家学习参考。

A：Hi, I would like to return this TV.

您好，我想退掉这台电视机。

B：Sure, do you have the receipt?

没问题。您有发票吗?

A：Yeah here you go. Actually I also want to return this keyboard.

有，给您。我还想把这个键盘也退了。

B：Ok. May I ask what is the reason for returning these products?

好的。我能不能问一句，您为什么要退掉这些?

A：The TV flickers a lot when I am watching a movie and at times the image is not very clear.

我看电影的时候电视屏幕闪得厉害。而且有时候图像也不清晰。

B：I see, and what about the keyboard?

这样子啊。那键盘呢?

A：I spilled some coffee on it and now it won't work.

我把咖啡洒在上面了，它就不能用了。

B：I am sorry mam, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages.

很抱歉，女士。我们不能就这样为您更换损坏的商品或退款。如果是人为原因导致了损坏，我们不能负责。

A：Fine! I don't know why they make these things so delicate anyways.

好吧。真不明白他们为什么把这些东西做得这么不结实。