摘要：无论你只是位员工或公司老板，多付出一点点都可使你 成为公司里不可少的人物：你为公司提供其他人无法提供的 服务。也许其他人具备更多的知识、技术或声望，但是，只有 你能提供公司不可缺少的服务。

变成不可少的人物

Becoming Indispensable

无论你只是位员工或公司老板，多付出一点点都可使你 成为公司里不可少的人物：你为公司提供其他人无法提供的 服务。也许其他人具备更多的知识、技术或声望，但是，只有 你能提供公司不可缺少的服务。也许还有其他公司能提供公 关专业服务，但如果你能容忍在半夜二点时被叫醒，并且以“愿意做”的态度提供服务时、则客户们将会记住你并会给你 高度评价。

成功的钥匙

Whether you are an employee or the head of your own company,going the extra mile makes you indispensable to others.You do for them what no one else does.There may be others with more knowledge,skill,or prestige,but you are the only one who provides something absolutely necessary.There may be seven other companies providing public relations expertise,but if you are the one who can be called upon at two in the morning with a can-do attitude when a disaster strikes,people will remember and value that.

有位在电影人才经纪公司任职的年轻人，是该公司惟一愿意每天，甚至每个小时，听一位脾气古怪的电影明星抱怨的 人。当这位明星生气罢工时，也是由这位年轻人(不是导演， 制作人或录像室老板)去说服她回来工作，并因而使得招片能 赶上进度，并为电影公司省下好几百万美金，他使自己成为照 顾重要明星的不可缺少的人。

One young man,working for a movie talent agency,was the only person willing to listen to a cantankerous star complain about her problems hour after hour,day after day.No one else took the time.When she threw a tantrum on the set studio,or her agent,was the only one to persuade her to go back to work.The movie went back on schedule,and millions of dollars were saved.He had made himself indispensable by befriending that important client.

除非你能成为某人或某团体不可或缺的人物，否则你的 所得将永远无法超过一般的水平。你应使你自己的地位，变 得重要到无人能取代你的地步，能使自己变得比别人强，并且 服务中有多付出一点点的精神及具积极进取心的人，便可自 己决定自己的薪水。

You will never command more than average compensation until you become indispensable to somebody or some group.Make yourself so useful that it would be extremely difficult,if not impossible,to replace you.People who have pulled themselves out of the crowd and have included the priceless ingredients of going the extra mile and personal initiative in their service virtually write their own paychecks.

赢得有利的注意

需要你付出的人，总是会给你一些回报，你可能不是能满 足客户要求的惟一供应者，你应如何使消费者特别注意你呢? 其中的窍门就在于提供物超所值的服务。

People who need your work have things to offer you.You probably are not the only person capable of providing what they need.What will distinguish you from the crowd? The attention you generate by doing more than you are being paid to do.

有天早晨，史瓦布来到他所经营的一家钢铁工厂，看到有 一位公司的储备速记员也在那里。当史瓦布问他为什么这么 早来公司时，这位储备速记员说他是来看看史瓦布先生是否 有什么急的信件或电报要处理。他比其他员工早到了好几个 小时来上班。

Early one morning Charles Schwab arrived at one of the steel mills he managed.There, in the dawn's faint light, was a clerk from the company's stenography pool.When Schwab wondered what he was doing there were any letters or telegrams Schwab wanted sent right away.It would be hours before the rest of the staff arrived.

史瓦布向这位员工说了声“谢谢”，并告诉他晚一点会需要他的帮忙。当天晚上史瓦布回到办公室时，身边多了一位私入助理，而他就是在早上令史瓦布印象深刻的那位储备速记员。

Schwab thanked the fellow and told him he might need him later that day.And he did.That night,as Schwab headed back to the main office,he tool along his new personal assistant,the fellow who had gotten his attention so early in the morning.

这位年轻人吸引史瓦布的地方，并非他的速记能力，而是 他愿意多付出一点点的进取心。

It wasn't the fact that this young man was an extraordinary stenographer that got him attention.It was his habit of showing his personal initiative in going the extra mile.