模板一：

Brian was interviewing for a customer service position, and emphasized his versatility, fast response time, and energetic problem-solving abilities. He answered in this manner. "I've spent 10 years in customer service. People want solutions, and they want them quickly. I'm known as a guy who gets things done. One of our dealers had a customer interested in a luxury used sports car that needed a particular part. He'd had no luck through his usual channels and asked me for help. I made a few calls and the part was on its way to him from across the country in two hours. The sale went through. I'm really energized by solving problems for people."

布莱恩曾面试一份客户服务的职务，想要强调他的变通、快速反应和解决问题的能力。他是这么回答的：“我曾从事了十年的客户服务工作。人们需要解决问题，并且希望快速的解决。我是一个能解决问题的人。我们曾有一位顾客对一辆需要特殊部件的豪华运动型轿车感兴趣。不幸的是通过他的正常渠道不能解决这个问题，所以他向我求助。我打了几个电话然后这个部件在两小时内就从全国各地上路了。销售进行得很顺利。我在为人们解决问题方面是很有办法的。”

模板二：

Gina, an aspiring accountant, wanted to emphasize her organizational abilities, dedication, and timeliness. She answered, "Last summer I worked as an intern for XYZ Accounting. I was known for being thorough and accurate in my work. We were in a big rush to make a deadline and I noticed that one page was missing from the master I was copying. I let my boss know. We found it, and were able to get the pages in order and the report printed in time for his meeting. I'm sure that my attention to detail and to high-quality work will be an advantage for your company."

吉娜是一位有抱负的会计师，她想要突出她的组织能力、奉献精神以及和职位的匹配程度。她回答说，“去年夏天我作为实习生在XYZ会计师事务所工作。我在工作中耐心和准确广为人知。那时我们在做一件非常赶时间的事情。我注意到我正在复印的材料中缺少了一页，我告知了我的老板，我们找到了这一页，让材料都按顺序排好并及时打印出了这份他要在会议上使用的报告。我相信我对细节的关注和高质量的工作会对贵公司有好处。”

模板三：

Interviewing for a Manager of Employee Relations position in a large company, Inez emphasized her ability to work in teams and to coach others to success. Her answer: "This department requires knowledge of legal liability and requirements for businesses. Both employees and managers are uncomfortable with employee relations issues. Education of all parties given with a large dose of tact is necessary to keep problems to a minimum. In my last position we were able to forestall a potential lawsuit. One thing I particularly pride myself on was being able to solve issues of employee/supervisor mismatch. Helping them understand their roles, responsibilities, differences in strengths and weaknesses solved many problems. At times it was necessary to reassign the employee to a different manager so they could continue to be of value to the company. I'd like to bring my knowledge to serve this company."

为了一个大公司员工关系经理职位面试的伊奈兹要突出她团队合作和引导别人成功的能力。她的回答是：“在这个部门工作需要具备法律责任和商业需求方面的知识。员工和经理对员工关系方面的问题都会感到不安。所以老练的教育各方是很必要的，能把问题的影响减小到最低。我在之前的公司曾阻止了一次潜在的诉讼。我对自己特别骄傲的是我能解决员工和上司的矛盾。帮助他们了解他们在解决问题时的作用、职责和强势及弱势。有时给员工换一个上司也是必须的，能让他们继续为公司贡献价值。我很愿意用我的知识为这家公司服务。”

模板四：

Tony was applying for the Manager of Information Systems. He emphasized his ability to analyze systems and strategic issues and to create innovative and pragmatic solutions. He answered, "In general, people who are attracted to IT are self-educating problem solvers. But the rate of change and pressure on the staff can be so high that people get burned out. One of the innovations that I used at my last company was giving spot awards to individuals who volunteered to show new techniques to colleagues. Many people in IT concentrate on their own projects and don't pass information along and the spot awards have encouraged a more communicative environment. I'm now looking for a new challenge in a larger sized company and believe I would be a good fit for your needs."

托尼申请一个信息系统经理的职位。他突出了他分析信息策略方面以及在创新务实的解决问题的能力。他回答说，“通常做IT的都是自学解决问题的。但是变化的速度和员工的压力可能太大会把人们压垮。我在之前的公司采取的一个创新是给那些愿意教同事新技术的人发奖励。很多从事IT工作的人都只关注他们自己的项目不会分享信息，这个奖励可以鼓励创造一个交流更多的环境。我现在希望在一个更大的公司寻找挑战，我相信我能很好的适应你们的要求。”

In each case, the person answering the question gave a true picture of how he or she solved problems and brought value in their last situation. None portrayed themselves in a phony style. Each of them received a job offer.

在每一个答案中，回答这个问题的人都给出了他们如果解决问题为原公司创造价值的真实的场景。没有人用虚假的风格打造自己，他们最后都得到了想要的工作。