OBJECTIVE:

To contribute developed customer relations and administrative skills to a challenging in a hotel.

SUMMARY OF QUALIFICATIONS:

Developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members.

Detail-and goal-oriented.

Function well in high-stress atmosphere.

Knowledgeable on both EECO and APTEC computers systems.

CAREER HISTORY

1992-Present THE OLIVER HOTEL,Whitewater,KS

Hotel Clerk

Resolved guests needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls.Maintained daily reports involving return guests，corporate accounts,and suite rentals.Inspected rooms.

1988-1991 WALDEN HOTEL,Walton,KS

Hotel Clerk

Trained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly reports tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and lists.

1986-1987 WALDEN HOTEL,Walton,KS

Sales Associate

Assisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers.

1983-1985 BETHEL COLLEGE,North Newton,KS

Secretary

Responsible for general clerical duties.Resolved inquiries.Assisted in locating guest speakers.

EDUCATION

BETHANY COLLEGE,Lindsborg,KS

Bachelor of Science;Sociology,1983

PREFERENCES

Furnished upon request.

Candidates customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume.

Education is de-emphasized because candidates work history is strong.