电话是现代商人越来越常用的一种交流工具，因此，了解一下打电话的一般礼貌要求是很有用的。打电话的基本原则是简明扼要，切忌罗嗦，既突出不了问题，又占用别人时间，从而引起别人反感。打电话的礼仪，拿起电话不要说Hi, 要说Hello!

情况一: 打电话的人找的是你自己

Is Daisy there? Daisy 在吗?

Speaking. 我就是，说吧。

That's me. 我就是。

This is Daisy. 我就是 Daisy.

This is she. 我就是。(注: 男的用 This is he.)

You're speaking/talking to her. 你正在跟她说话。

情况二: 要找的人不在

May I speak to Mr. Gates? 请问 Gates 先生在吗?

He's out. 他出去了。

He's not here right now. 他现在不在这里。

He's in a meeting right now. 他现在正在开会。

You've just missed him. 你刚好错过他了。

He's just stepped out. 他刚好出去了。

情况三: 要找的人不在, 问对方是否要留言

Can I talk to Mark? 我可以跟 Mark 讲话吗?

He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?

He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?

情况四: 打电话的人问他要找的人何时回来

Do you know when he will be back? 你知道他什么时候会回来吗?

I'm sorry. I don't know. 抱歉, 我不知道。

I have no idea. 我不知道。

He should be back in 20 minutes. 他应该二十分钟内会回来。

情况五: 打电话的人问他要找的人在哪里

Do you have any idea where he is? 你知道他在哪里吗?

Sorry. I don't know. 抱歉, 我不知道。

He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码?

情况六: 打电话的人要找的人不在, 愿意接受对方的留言

Can I leave a message? 我可以留个话?

Yes. Go ahead, please. 可以, 请继续。

Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。

Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。

情况七: 接受对方留言时听不清楚, 希望对方重复

When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我?

Can you repeat again, please? 能不能请你再重复一次?

(Say) Again, please? 再说一次好吗?

Pardon? 抱歉。请再说一次。

Come again, please? 再说一次好吗?

Im sorry? 抱歉。请再说一次。

情况八：对方希望你替他/她传话，但你想拒绝

May I leave a message? 我能否留个话?

You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道吗?我的英文不是非常好，我不想听错话。你介意稍后再打来吗?我很抱歉。

If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话，能否请你再打一次，然后在录音机上留言?我的英文不是很好。

情况九：打电话的人要找的人是别人，请对方稍等

Is Brandon there? Brandon在吗?

Yes, he is. One moment, please. 他在。请稍等。

Hold, please. 请稍等。来源:壹壹英语

Hold on, please. 请稍等。

Let me see if he's here. Hang on. OK?

我看看他在不在。等一下，好吗?

情况十：对方打错电话

Can I speak to Alexander Walker?我可以和Alexander Walker说话吗?

Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker?抱歉，这里没这个人。

I'm sorry. I'm afraid you've got the wrong number. 抱歉，恐怕你打错电话了。

What number did you dial? 你刚才拨的号码是多少?

情况十一：要求跟刚刚已经通过话的人再讲话

Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢?我忘了跟她讲一件事。

Sure. I'll go get her. 当然!我这就去叫她。

情况十二：电话打不通

Did it go through? 打通了吗?

The line was busy. 电话忙线。

I got the busy signals. 电话忙线。

情况十三：(因自己忙等原因)请别人去接电话

Paul, can you answer the phone? I'm busy. Paul，你能不能去接电话?我在忙。

Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话?我现在不能接。

Yes, dear. 是的，亲爱的。

情况十四：接到无人电话(就是打来了却不说话的那种)

Who called? 谁打来的?

No one. He hung up on me. 没人。他把电话挂了。

Wrong number, I guess. He hung up without saying a word. 打错了，我想。他一句话也没说就把电话挂了。

附：以下是几个录音机留言的参考范例。

a、范例一

Hi! This is Abby. I'm not home right now. Please leave a message. 嗨!我是Abby. 我现在不在家。请留言。

b、范例二

Hi! This is 555-5555. We're not here. Please leave your message. Thank you. 嗨!这里是555-5555.我们现在不在。请留言。谢谢!

c、范例三

Hi! This is Brenda. I can't come to the phone at this time. Please leave a message and I'll call you back as soon as possible. 嗨!我是Brenda. 我现不能接电话。请你留言。我会尽快回你的电话。

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