电话问询是贸易中一种很常见的方式。对于生产或交易中遇到的各种问题，如果能通过电话方式解决，那便是最快捷、最有效率的。下面是小编整理的外贸员打电话常用句型和情景对话，欢迎大家阅读！

Basic Expressions

1. This is Dajiang Food Store. How may I help you?

这里是大江食品店。请问我怎样能帮到你呢?

2. Could you put me through to the toy department?

请帮我接玩具部好吗?

3. I’d like to order 3 cases of beer.

我打算订购三箱啤酒。

4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900.

我叫托尼?史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。

5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included.

您订的书请汇款一千五百元过来，邮资包括在内。

6. Hold on a moment please.

请稍等。

7. I’ll see if she is in.

我去看看她有没有在。

8. I am afraid she is out at the moment.

对不起，她这会出去了。

9. I’ll be pleased to if I can.

如果能的话，我很高兴。

10. Extension 121, please.

Sorry, the line is busy.

请接121号分机。

对不起，线路忙。

11. Could I speak to Mr. Johnson, please?

Sorry, there is no one by the name of Johnson here.

我可以和约翰逊先生通话吗?

对不起，这里没人叫约翰逊。

12. Could you hold on a minute? I’ll get him for you.

Certainly. Thanks.

稍等，我帮你去叫他。

行，谢谢。

13. Mr. Smith is tied up at the moment.

OK. I’ll call again later.

史密斯先生现在脱不开身。

好的，我回头再打电话过来。

14. I am sorry I wasn’t in when you called.

That’s all right.

很抱歉你来电话时我不在。

没关系。

15. Operator, we were cut off. Could you reconnect me, please?

Just a moment, please.

接线员，电话断了。可以替我重新接通吗?

请稍等片刻。

16. Do you follow me?

Yes, please go on.

打电话

听懂我的话了吗?

听懂了，请接着谈。

17. Have you got it?

Sorry. Do you mind repeating?

明白了吗?

对不起，你介意再说一遍吗?

Conversations

Dialogue 1 (O=operator)

O: International Trading Co. . Good morning.

L: Good morning. May I speak to Mr. Smith, please?

O: May I ask who’s calling, please?

L: This is Miss Li from the United Textiles.

O: Just a minute, Miss Li.

(Switches lines) Mr.Smith,

Miss Li from United

Textiles wants to speak to you.

S: Put her through, please. Hello, Mr. Smith speaking.

L: Good morning, Mr. Smith. I’m calling about the draft agreement you sent me……

-- 这是国际贸易公司。早上好。

-- 早上好。我想和史密斯先生 通话，可以吗?

-- 请问您是哪位?

-- 我是联合纺织品公司的 李小 姐。

-- 请稍候，李小姐。(转线路)

史密斯先生，联合纺织品公 司的李小姐想和你通电话。

-- 请把电话接过来。你好，我 是史密斯先生。

-- 早上好，史密斯先生。我打 电话是为了你寄给我的那份 协议草案……

Dialogue 2

A: Marketing Manager’s Office. Can I help you?

B: Mr. Smith, please.

A: Sorry, he is out.

B: What time do you expect him back then?

A: Sorry, I am not sure. Can I take a message?

B: No, thanks. I will call back later.

A: That’s fine. Please call again later.

B: OK. Thank you. Goodbye.

-- 这是营销经理办公室。请问 有什么事吗?

-- 请史密斯先生接电话。

-- 对不起，他出去了。

-- 那你估计他什么时候回来?

-- 对不起，我不清楚。你要留 个口信吗?

-- 不用了，谢谢，我待会再打

过来。

-- 那好。请过会儿再打来吧。

-- 好的。谢谢你。再见。

Dialogue 3

A: United Development Corp. May I help you?

B: I’d like to speak to Mr. Smith, please.

A: Who shall I say is calling, please?

B: This is Miss Zhang from ABC Corp.

A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment.

B: When will he come in, do you know?

A: I suppose he won’t be in until 11:00.

B: May I leave a message?

A: Certainly.

B: Please ask him to give me a call as soon as he returns. He has my number.

A: Very well, Miss Zhang, I’ll do that.

B: Thank you. Goodbye.

-- 联合开发公司。您有什么事 吗?

-- 我想和史密斯先生通电话。

-- 可以告诉我您是哪位吗?

-- 我是ABC公司的张小姐。

-- 对不起，张小姐，史密斯先生 现在不在。

-- 他什么时候来，你知道吗?

-- 我估计他要到十一点才会来。

-- 我可以留个口信吗?

-- 当然可以。

-- 他一回来就请他给我回个电话。 他有我的电话号码。

-- 好的，张小姐。我会的。

-- 谢谢。再见。

打电话

Dialogue 4

A: Is Mr. Zhang there, please?

B: Sorry. I can’t hear you. Would you please speak a little louder?

A: I said, is Mr. Zhang there?

B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll have the call transferred to another line.

-- 请问张先生在吗?

-- 对不起。我听不清楚。请说 大声一点好吗?

-- 我是问，张先生在吗?

-- 史密斯先生，电话线路不清 楚。请别挂，我把电话转到 另一条线路上去。

Words and Expressions

draft [ drB:ft ] 草稿

agreement [ E5^ri:mEnt ] 协议，协定

bother [ 5bCTE ] 麻烦，打扰

hang up / hang on 挂断电话/不挂断电话

step out 暂时离开

hold the line (打电话时)不挂断

extension [ iks5tenFEn ] (电话)分机

tie up (工作等)把……缠住，使无法脱身

cut off (指电话)通话被中断

reconnect [ 7ri:kE5nekt ] 使重新接通

follow [ 5fClEu ] 听懂，领会

A Specimen Letter

Dear Mr. / Ms.,

Mr. John Green, our General Manager, would like to call Mr. Zhang on June 3 at 2 p.m sharp. (your time) about the opening of a sample room there.

Please let us know if the time is convenient for you. If not, what time would you suggest?

Yours faithfully,

释文

尊敬的先生/小姐，

关于在那里开样品陈列室的事宜，我们的总经理约翰?格林想在你们当地时间六月三日下午两点整打电话给张先生。

请告知这个时间对您是否方便。如不方便，请建议具体时间。

Substitution Drills

1 A: May I help you?

B: I’d like to speak to Mr. Smith, please.

May I please?

Can I please?

您好!

请帮我接史密斯先生。

2 A: May I ask who is calling, please?

May I know who is this speaking?

Who shall I say is calling, please?

B: This is Mr. Fox from United Textiles.

可以告诉我您是哪位吗?

我是联合纺织品的福克斯先生。

A: Mr. Smith, please.

Is Mr. Smith in?

Is Mr. Smith there?

B1: This is Mr. Smith speaking.

Smith speaking. (Speaking)

Smith here. Is that Mr. Fox?

B2: I’m sorry. Mr. Smith is not in at the moment.

Sorry, he’s just stepped out.

Sorry, he’s in the conference.

B3: Just a moment, please.

Hold the line, please.

Hang on, please.

史密斯先生在吗?

史密斯先生在吗?

史密斯先生在吗?

我就是。

我就是。

我是，是福克斯先生吗?

对不起， 史密斯先生现在不在这里。

他刚出去。

他在开会。

请稍等。

请稍等。

请稍等。

4 A: Mr. Smith, Mr. Li from United Textiles wants to speak to you.

phone call for you.

you’re wanted on the phone.

B: Put him through, please. Thank you.

史密斯先生，联合纺织品的李先生要和您通话。

有您的电话。

有电话找您。

请接过来,谢谢。

5 A: When will he come in, do you know?

What time do you expect him back?

Will he be back soon?

B: I suppose he won’t be in until 11:00.

I don’t expect him to be available until 2:30.

I’m sorry. I’ve no idea.

你知道他什么时候来吗?

你预计他什么时候回来?

他会很快回来吗?

我想他十一点前不会回来。

我想他得到二点半才能回来。

对不起，我不知道。

6 A: May I leave a message?

Could you give him a message?

Could you tell him Mr. Zhang called?

B: Certainly.

Sure.

我可以留个口信吗?

您能传个口信给他吗?

您能告诉他张先生给他打过电话吗?

当然。

7 A: Would you like to leave a message?

May I take a message?

Shall I ask him to call you when he returns?

B: Don’t bother. I’ll call back later.

Yes. Please tell him to call Mr. Zhang at 231-4567.

Yes, please. My number is 231-4567.

您可以留个口信吗?

您可以留个口信吗?

他回来时我要他给您打个电话吗?

不必麻烦了。我等会再打过来。

好的,请叫他打231-4567给张先生。

好的,我的电话号码是231-4567。

8 I can’t hear you. Would you please speak a little louder?

The line is bad. Would you please say that again?

Sorry. Something is wrong with the phone. It’s not clear. Please repeat that.

我听不到你说话。您的声音能不能大一点?

线路很差。请再说一遍。

对不起，电话有点问题，不够清晰。

请重复一下。

9 This is Dajiang Food Store. May I help you?

Fuda Company.

the tailoring department.

这里是 大江食品店。请问你需要什么?

富达公司。

剪裁部。

10 Could you put me through to the Toy Department?

the information desk

the manager’s office

the fast food restaurant

您能帮我接通 玩具部吗?

问询处吗

经理办公室吗

快餐馆吗

11 I’d like to order 3 cases of Carlsberg Beer.

a birthday cake

100 boxes of moon cakes

a bouquet of flowers

我想订购 三箱嘉仕伯啤酒。

一个生日蛋糕

一百箱月饼

一束花

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